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FAQ


 

COVID-19 DELIVERIES

Click here for the latest info for shipping within Australia.
Click here for the latest info for shipping outside of Australia.

We are still shipping orders during COVID-19. Our packing bench is cleaned and disinfected before we pack orders. We ship on Wednesday in Australia every week (Tuesday in the US).

However, there are delays on all services, and unfortunately our most affordable shipping options are currently not available.

So, we are offering shipping discounts for orders outside Australia, and improved bulk discounts for all orders:

Order US $20 Or More:
$5 off International Shipping with code SHIP5

Order US $100 Or More:
10% Discount off the total value of your goods (Automatic, no code required)

Order US $150 Or More:
$10 off International Shipping with code SHIP10

Please note: the shipping discounts do not apply to Australian orders, but the bulk discount still applies.

DELIVERY DETAILS

Australian Orders: Australian orders can expect delays of around one week beyond normal. See Australia Post for the latest information.

International Economy Air Letters: This service is currently suspended.

International Economy Air Parcels: This service is currently suspended.

Standard Air / International Express: These services are still shipping to most regions, but with delays. The Australia Post Coronavirus International Updates page has the latest information. We recommend you look up your country for the most up-to-date estimate.

We are very sorry for these added wait times and disruptions.

We appreciate your patience, and are so grateful for your kind support for our small business during these times.

 

PAYMENT AND CURRENCY

What payment do you accept?
We accept PayPal payments and credit card payments via Stripe.
You can also use the PayPal gateway to enter your credit card details. Note, we never keep your credit card details on file (in fact, we never even see them, as they are inside PayPal).

What currency are the prices in?
All prices are in United States Dollars (USD).
Note, we are an Australian company, and your order will ship from us in Australia. It is just best for our business to set the prices in USD, as that locks our retail price to our manufacture price.

Do you charge tax?
Australian GST is already applied to the retail price. We do not charge any additional tax. Please note that you may be charged import duty to your country. Contact your local post office to learn more.

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SHIPPING AND TRACKING

When will you ship my order?
We aim to ship all orders within 5 business days of receipt. Generally we ship from Australia every Wednesday (for our friends in America that's your Tuesday). You will receive a confirmation email telling you which day your order has been posted.

How long does shipping take?

OUTSIDE AUSTRALIA
Australia Post (Economy Air) takes 10+ working days (usually 3-4 weeks) after being marked shipped. Note: THIS SERVICE IS UNTRACKED.
Australia Post (Standard) takes 6+ working days after being marked shipped. You should receive a tracking number.
Australia Post (Express) takes 4 - 5 working days after being marked shipped. You should receive a tracking number.

WITHIN AUSTRALIA
Australia Post (Large Letter) takes 3 - 8 working days after being marked shipped. Note: THIS SERVICE IS UNTRACKED.
Australia Post (Parcel Post) takes 3 - 5 working days after being marked shipped. You should receive a tracking number.
Australia Post (Express Post) takes 1 - 2 working days after being marked shipped. You should receive a tracking number.

How much does shipping cost?
Once you've added items to your cart, you can use the shipping calculator on the Cart page to estimate shipping cost. 

Where is my tracking number?

OUTSIDE AUSTRALIA
Economy Air and Economy Air Letter do not offer tracking.
Standard and Express have tracking. You should receive an email with your tracking number once your order has shipped.

WITHIN AUSTRALIA
Large Letter does not offer tracking.
Parcel Post and Express Post do have tracking. You should receive an email with your tracking number once your order has shipped.

Can I get cheaper postage?
We wish. We are based in Melbourne, Australia commonly referred to as “Down Under”.  Our coins are real metal. Distance and weight equal cost. Note that you can also order our coins from our friends at Paizo.

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ORDERING COINS

Can I buy different quantities of coins?
Sorry, we cannot alter the quantities of coins. The title of each product gives the number of coins in each product [eg, "(10)", "(5)"]. If there is no number, assume there is a single piece per product.
We do offer individual coins at most of our convention appearances.

Can I request alterations to the sets?
No. All of our coin sets are assembled at the time of manufacture, sorry.

Can I buy your coins at my friendly local game store?
We are not currently in wide distribution at retail. However, you can also order our coins direct from Paizo.com.

You can also encourage your FLGS to contact us to enquire about wholesale order of our products.

Can I purchase gift certificates?
Yes! Fill out this form, and a gift certificate will be added as an item to your cart. You can then check out as normal.
You can enter your recipient's email address to have the gift certificate sent straight to them, or enter your own email address to print it out and give it physically.

Are there any special mail order bonus coins?
Yes! If you order over USD $40 before shipping, we will include a special limited edition coin. The current coin is the Admantine D20 coin (picture below).

adamantine-d20-700.jpg

 

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ABOUT THE COINS

What do the coins look like?
Our coins feature true 3D detail, with both raised areas as well as surface detail. They feature an antique finish which brings the detail out in sharp relief. We reckon they look awesome.

We have been making our coins since 2007. It is our goal to make our coins as authentic as possible, so that the money in your hand is exactly the same as the money in the game world.

How big are the coins?

  • Our '1' coins are the size of a United States penny.
  • Our '10' coins are the size of a United States nickel.
  • Our '100' coins are the size of a United States quarter.
  • Our '1000' coins are larger than a United States dollar.
  • All of the coins are 2mm thick, in most cases thicker than a United States coin. 

How heavy are the coins?
Our Gold 100 coins weigh about 5 grams each. They are slightly lighter than legal currency in the equivalent size, but they still have a satisfying heft, and give a metal clink. If we made the coins to the same weight as actual currency, shipping charges would increase.

What are the coins made of?
The coins are made from a metal alloy.

Do they contain lead?
Being a metal alloy they do contain trace elements of lead. Well within the governmental standards and no more than other household implements made from alloys. 

How long do they last?
Our coins do not wear out. They can be used with any game in any edition. Our coins will benefit your gaming collection for years.

Have you thought of making [insert idea here]?
If there is a type of coin you would like to see, we would love to hear about it.

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CONVENTION APPEARANCES

Will you be at GenCon Indy?
Yes, you can find us at Gen Con Indy every year.  Come and visit us to marvel at our shiny wares and mock our Aussie accents.

Will you be at any other game conventions?
We also attend PAX AUS. You can find our coins at UK Game Expo, Essen Spiel (Germany) and at Lucca Comics and Games (Italy) on the Q-Workshop booth.

Do you offer convention support?
Unfortunately we do not offer convention support at this time, sorry.

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MORE INFORMATION

Can you make me a custom coin?
We love working with designers, publishers, and clubs to make coins for their games or events. As our minimum order quantity is 1,000 coins, we are not as suitable for personal projects.

Due to our current project pipeline, we are not currently accepting new custom coin inquiries. 

Where can I find out more about Campaign Coins?
Join our mailing list (sign up below), follow us on Twitter or like us on Facebook, or Instagram.
Sometimes, we Tumblr too.

Are you on Kickstarter?
Yes! Our last campaign was for our Epic D20 Coins. Join our mailing list for news of future Kickstarter campaigns.

You didn't answer my question.
Sorry about that. Contact us and ask us directly.

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