FAQ


PAYMENT AND CURRENCY

What payment do you accept?
We accept PayPal payments and credit card payments via Stripe.
You can also use the PayPal gateway to enter your credit card details. Note, we never keep your credit card details on file (in fact, we never even see them, as they are inside PayPal).

What currency are the prices in?
All prices are in United States Dollars (USD).
Note, we are an Australian company, and your order will ship from us in Australia. It is just best for our business to set the prices in USD, as that locks our retail price to our manufacture price.

Do you charge tax?
Australian GST is already applied to the retail price. We do not charge any additional tax. Please note that you may be charged import duty to your country. Contact your local post office to learn more.

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SHIPPING AND TRACKING

When will you ship my order?
We aim to ship all orders within 3 business days of receipt. You will receive a confirmation email telling you which day your order has been posted.

How long does Standard Air take to arrive?
Australia Post International Standard Air should arrive within 6+ working days to most countries.

This is the more expensive option, but it is faster, and offers tracking.

How long does Economy Air take to arrive?
Australia Post International Economy Air should arrive within 10+ working days to most countries according to Australia Post.

Our experience is that it seems to take 3 to 4 weeks from the day we post it.

How much does shipping cost?
On the checkout page there is a feature to Estimate Shipping. 

I am overseas. What is my tracking number?

  • Economy Air Mail does not offer tracking.
  • Standard Air Mail has tracking. Contact us for your number.

I am in Australia. What is my tracking number?

  • Australian orders under 500 grams do not have tracking if they go via letter rate.
  • Australian parcels do have tracking. Contact us for your number.

Can I get cheaper postage?
We wish. We are based in Melbourne, Australia commonly referred to as “Down Under”.  Our coins are real metal. Distance and weight equal cost. Note that you can also order our coins from our friends at Paizo.

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ORDERING COINS

Can I buy individual coins?
Our coins are in packs of 10. At this stage we do not offer single coins. However, we do sell single coins at game conventions.

Can I request alterations to the sets?
No. All of our coin sets are assembled at the time of manufacture, sorry.

Can I buy your coins at my friendly local game store?
We are not currently in wide distribution at retail. However, you can also order our coins direct from Paizo.com.

You can also encourage your FLGS to contact us to enquire about wholesale order of our products.

Can I purchase gift certificates?
Yes! Fill out this form, and a gift certificate will be added as an item to your cart. You can then check out as normal.
You can enter your recipient's email address to have the gift certificate sent straight to them, or enter your own email address to print it out and give it physically.

Are there any special mail order bonus coins?
Yes! If you order over USD $40 before shipping, we will include a special limited edition coin. The current coin is the Silver Knight 100 (picture below), see our blog post for more information.

Silver Knight 100 coin

 

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ABOUT THE COINS

What do the coins look like?
Our coins feature true 3D detail, with both raised areas as well as surface detail. They feature an antique finish which brings the detail out in sharp relief. We reckon they look awesome.

We have been making our coins since 2007. It is our goal to make our coins as authentic as possible, so that the money in your hand is exactly the same as the money in the game world.

How big are the coins?

  • Our '1' coins are the size of a United States penny.
  • Our '10' coins are the size of a United States nickel.
  • Our '100' coins are the size of a United States quarter.
  • Our '1000' coins are larger than a United States dollar.
  • All of the coins are 2mm thick, in most cases thicker than a United States coin. 

How heavy are the coins?
Our Gold 100 coins weigh about 5 grams each. They are slightly lighter than legal currency in the equivalent size, but they still have a satisfying heft, and give a metal clink. If we made the coins to the same weight as actual currency, shipping charges would increase.

What are the coins made of?
The coins are made from a metal alloy.

Do they contain lead?
Being a metal alloy they do contain trace elements of lead. Well within the governmental standards and no more than other household implements made from alloys. 

How long do they last?
Our coins do not wear out. They can be used with any game in any edition. Our coins will benefit your gaming collection for years.

Have you thought of making [insert idea here]?
If there is a type of coin you would like to see, we would love to hear about it.

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CONVENTION APPEARANCES

Will you be at GenCon Indy?
Yes, you can find us at Gen Con Indy every year.  Come and visit us to marvel at our shiny wares and mock our Aussie accents.

Will you be at any other game conventions?
We also attend PAX AUS. You can find our coins at UK Game Expo, Essen Spiel (Germany) and at Lucca Comics and Games (Italy) on the Q-Workshop booth.

Do you offer convention support?
Unfortunately we do not offer convention support at this time, sorry.

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MORE INFORMATION

Can you make me custom coin?
We love working with designers, publishers, and clubs to make coins for their games or events. As our minimum order quantity is 1,000 coins, we are not as suitable for personal projects.

Due to our current project pipeline, we are not currently accepting new custom coin inquiries until 2019, at the earliest. 

Where can I find out more about Campaign Coins?
Join our mailing list (sign up below), follow us on Twitter or like us on Facebook, Google+ or Instagram.
Sometimes, we Tumblr too.

Are you on Kickstarter?
Yes! Our last campaign was for Deluxe Metal Meeples. Join our mailing list for news of future Kickstarter campaigns.

You didn't answer my question.
Sorry about that. Contact us and ask us directly.

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